Legal
Terms of Service
Last updated 23 September 2026.
Who we are
Caliste Gems ("Caliste", "we", "us") is a jewellery house based in Colombo, Sri Lanka, selling loose gemstones and fine jewellery through this website. By creating an account, placing an order, or otherwise using this site, you agree to these Terms.
Accounts
You must give accurate information when creating an account and keep your password confidential. You're responsible for activity under your account. We may suspend or close an account we reasonably believe is being used fraudulently or in breach of these Terms.
Products and pricing
We describe every piece as accurately as we can, including gemstone origin, known treatments, and materials, but natural stones vary and colours may render slightly differently on different screens. Prices are shown in the currency stated at checkout and may change at any time before an order is placed; the price you pay is the one confirmed at checkout.
Orders and payment
Placing an order is an offer to buy, which we accept when we confirm and process your payment. Payments are handled by PayHere and PayPal; we never see or store your full card details. An order already paid for can be changed or cancelled only as described in our returns policy below or at our discretion before it ships.
Shipping
We offer complimentary insured shipping worldwide. Delivery estimates are our best expectation, not a guarantee, and international shipments may be subject to import duties or taxes charged by the destination country, which are the recipient's responsibility.
Returns and cancellations
An order that hasn't shipped yet can be cancelled for a full refund. A delivered order can be returned, unused and in its original packaging, within 3 days of delivery. Made-to-order and engraved pieces are reviewed individually, as bespoke work may not be returnable in the same way. Ask about an order from your account page, or contact us, to start a cancellation or return.
Intellectual property
Everything on this site — text, photography, design and branding — belongs to Caliste Gems or its licensors. You may not copy or reuse it for commercial purposes without our written permission.
Liability
We aren't liable for indirect or consequential loss arising from your use of this site or a purchase, beyond what the law requires. Nothing in these Terms limits any right you have under consumer protection law that cannot lawfully be excluded.
Governing law
These Terms are governed by the laws of Sri Lanka, and any dispute is subject to the exclusive jurisdiction of the courts of Sri Lanka.
Changes
We may update these Terms from time to time. Continuing to use the site after a change means you accept the updated Terms.
Questions about these Terms? Contact us.