Caliste Gems

Legal

Privacy Policy

Last updated 23 September 2026.

What we collect

When you create an account, place an order, or contact us, we collect what you give us directly: name, email, phone number, delivery address, and the details of what you're asking about or buying. We don't collect or store your full card number — payments are handled by PayHere and PayPal directly.

How we use it

To process and deliver your order, answer your questions, send order and delivery updates, and — only if you opt in — send our newsletter. We also use order history to prevent fraud and to keep basic records we're legally required to keep.

Who we share it with

PayHere and PayPal, to take payment. Our courier partners, to deliver your order. Firebase (Google), which hosts our website, accounts and database. Resend, which sends transactional email on our behalf. We don't sell your personal information to anyone.

Cookies

We use essential cookies to keep you signed in and to remember your cart. We don't use third-party advertising trackers.

How long we keep it

We keep order records for as long as required by tax and accounting law. If you close your account, we remove what we can while keeping what the law requires us to retain.

Your rights

You can review and update your details from your account page at any time. To ask us to delete your account or the personal information we hold about you, contact us — we'll action it except where we're required to keep certain records.

Security

Your account is protected by a password you choose, and we use industry-standard providers (Firebase, PayHere, PayPal) to handle authentication and payment. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

Changes

We may update this policy from time to time. Continuing to use the site after a change means you accept the updated policy.

Questions about your data? Contact us.